How can we help you?
Find answers to frequently asked questions about tracking, study tools, live arenas, and more.
About Jada Academy
Jada Academy is an advanced Learning Management System (LMS) designed for aspirants of various competitive exams, entrance tests, and professional courses. We provide high-quality study notes, formulas, MCQs, and Mock Tests perfectly aligned with the latest official syllabi of respective examination boards.
Yes! Our academic team constantly monitors guidelines from various exam conducting bodies to ensure all mock tests, study notes, and practice materials align perfectly with the current exam formats and syllabus changes.
Account & Tracking
No. Jada Academy has a strict one-student policy. Your account uniquely tracks your XP, levels, and retake data. Sharing accounts is a violation of our terms and will lead to an automatic, permanent ban.
Whenever you finish reading a note or taking a test, click the green "Mark as Complete" button at the bottom of the page. The system will track your progress and update the beautiful circular progress bar on your Home page!
Every time you mark a new lesson tab as complete, you are awarded 10 XP. As your XP grows, your rank will upgrade (e.g., Novice to Apprentice, and beyond). Check your Profile to see how much XP you need for the next level!
The flame icon shows your Daily Streak. You must log in and interact with the platform every single day to keep your streak alive. If you miss a day, the fire goes out and resets to zero!
Navigate to your "Profile" page. Our Student Analytics engine tracks your total study time, your weekly average, and tells you which subject you spend the most time studying.
Study Tools & Features
These are quick revision flashcards! You can test your memory by keeping them in "Hide" mode. Click on the blurred answer to reveal the correct concept and detailed explanation.
If you find a difficult formula or a tricky MCQ, click the Star icon next to it. It will be saved instantly to your Bookmark panel (accessible from the top right of the header) for quick revision later.
In Practice Mode, there is no timer. As soon as you click an option, it instantly tells you if you are right or wrong and shows a detailed explanation. In Exam Mode, you are strictly timed (15s per question), use an interactive OMR sheet, and get your final grade at the end.
If you score below 60% on any Mock Test or Assessment, our system automatically flags it as a weakness and adds it to your "Needs Retake" dashboard on the home page so you don't forget to practice it again.
We appreciate your help! Please click the "Report Mistakes" link in the footer of our website. Tell us exactly which lesson and question had the error, and our academic team will fix it immediately.
Live Competition Arenas
Arenas are intense, real-time competitions where thousands of students log in during a specific time window to take the exact same test. High scorers can win prizes and global ranks.
No. Once you click "Start Competition," the 3-hour timer begins. You cannot pause it, and you cannot try again later. You only have one attempt.
Because of our strict Anti-Cheating policy, refreshing or exiting the browser during a live competition will immediately submit your test as-is, and you will not be able to re-enter.
Payments & Refunds
Click on any locked tab or Arena. You will see a "Buy Now" button. Clicking it takes you to our secure Razorpay checkout page where you can pay using UPI, Cards, or Net Banking.
Absolutely. We do not store any bank or card data on our servers. All transactions are securely handled by Razorpay.
No. Because our materials are digital goods that are unlocked instantly, all sales are final and non-refundable. Please read our full Refund Policy for details on technical exceptions.
Don't worry! This is usually just a network delay. If it isn't unlocked within a few minutes, email us at admin@jadaacademy.com within 48 hours, and our tech team will manually unlock the lesson for you.
Technical Support
This means you are logged into Jada Academy on another browser or phone. Because we strictly allow only one student per account, you cannot study on two devices at the same time. If you click "Yes, Continue," it will log out your other device automatically.
Still need help?
Our support team is always ready to assist you with any questions or technical issues.
Write to Usadmin@jadaacademy.com