Refund & Cancellation
Effective Date: October 4, 2026
At Jada Academy, we strive to provide the highest quality study materials, mock tests, and competitive arenas. Because our platform delivers premium digital goods instantly, our refund and cancellation policy is strictly defined to prevent abuse while ensuring fairness.
Standard Rule
Due to the digital nature of our course materials (PDFs, Mock Tests, MCQs), all purchases are strictly non-refundable and final once the content is unlocked and accessed.
1 Cancellations
Once a purchase is made for a specific lesson module, mock test, or Live Arena ticket, the transaction cannot be cancelled. The digital content is instantly tied to your account and made available for immediate consumption.
2 Technical Issues
If you have successfully paid for a module but it fails to unlock due to a technical glitch or network error on our end:
- Please contact our support team within 48 hours of the transaction.
- Our technical team will verify the payment log. Once verified, we will manually unlock the content for your account within 24 hours.
- Refunds will only be issued if our team is entirely unable to grant you access to the purchased material.
3 Duplicate Payments
If your payment gateway accidentally processes the same transaction twice for the exact same lesson or arena pass, we will happily process a 100% refund for the duplicate transaction.
You must report this duplicate charge to admin@jadaacademy.com within 3 days, providing the relevant transaction IDs.
4 Live Competition Arena Tickets
Live Arenas are time-sensitive competitions. If you purchase a ticket but fail to attend or participate during the live window, your ticket fee is forfeited and will not be refunded.
However, if the Live Arena is cancelled by us or experiences a massive platform-wide crash preventing all students from taking the test, we will automatically refund your entry fee.
Contact Support
If you believe you qualify for a refund under these strict conditions, or if you need help with a payment issue, please reach out to us immediately.